Training and Development Process at Tata Main Hospital

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Case Details:

Case Code: HROB161
Case Length: 14 Pages
Period: 2012-2013
Organization: Tata Main Hospital
Pub Date: 2013
Teaching Note: Available
Countries: India
Industry: Healthcare

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

About Tata Main Hospital

Tata Main Hospital (TMH) at Jamshedpur, India, catered to the employees of Tata Steel, their families, and dependent relations. It also extended its facilities to patients coming from in and around Jamshedpur and from other associated and contractor companies. Tata Steel funded free comprehensive healthcare for all its employees and their dependents. What started as a primary care in a thatched hut in 1908 had, as of 2013, grown into an 850-bed modern multi-disciplinary hospital...

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Training and Development Process at TMH

TMH employed a set methodology in the second and fourth quarters every year to implement the complete training process. The methodology used to execute the training process was completely based on the primary data collected from doctors and senior officers from which the responsibility profile of each employee was built up. Thereafter, the employees were assessed on the recognized responsibilities. This data helped in identifying the training needs of employees. The responsibility profile contained:

• Behavioral Skills
• Technical/Clinical Skills
...

Training Need Analysis

In the first half of 2013, a survey was conducted in the following departments: Nursing, Pharmacy, Pathology, MOT, Radiology, Dental and Dressing. The total population was as follows:

• Nursing- 373
• Pharmacy- 40
• Pathology- 15
• MOT- 20
• Radiology- 16
• Dental- 8
• Dressing- 36
.............

Looking Ahead

The management of TMH now had the relevant data that depicted the skill mapping of the complete population of the seven departments. The study revealed that TMH was yet to achieve the desired skill index - 0.75. While the majority of the employees had achieved the desired skill level of 3 in their respective skills, there were employees who were in the skill level of between 0 and 2...

Exhibits

Exhibit I: Tata Main Hospital - A Timeline
Exhibit II: Skill Identification of Employees in Different Departments
Exhibit III: Trend Line of Skill Index from 2008-2013
Exhibit IV: Skill Mapping - Department Wise

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